Return policy & Return form

Return policy and Return form

Return policy

 

All items purchased from us can be returned within 14 days of receipt of the goods.

A return is only possible if the products are in their original condition and have not been used. In addition, the adhesive labels on the Starter Sets must be untouched, and the Pods must be unopened. If the returned goods are used, dirty or already opened, we cannot refund the purchase amount.

For reasons of hygiene, we do not accept exchanges of already used starter sets and opened pod packs.

 

Return process:

  1. Please contact our customer service. We will guide you through the return process.
  2. As soon as we have received your return and we have processed it, you will receive an automatic notification by email. The (partial) amount you have paid will also be credited to you using the payment method used for your original purchase. This can take up to 20 working days.

  3. If you have not received a confirmation email from us after 20 working days, please use the contact widget so that we can help you as soon as possible.

 


Return form

I/we (*) hereby give notice that I/we (*) cancel  my/our (*) contract of sale of the following goods (*) / for the supply of the following service (*)

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Ordered on: ____________ / received on: ____________

Order number: ____________________

Return reason: ____________________



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Name(s) of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only for paper communication)

_________________________
date

(*) Delete as appropriate