Return policy & Return form
All items purchased from us can be returned within 14 days of receipt of the goods.
A return is only possible if the products are in their original condition and have not been used. In addition, the adhesive labels on the Starter Sets must be untouched, and the Pods must be unopened. If the returned goods are used, dirty or already opened, we cannot refund the purchase amount.
For reasons of hygiene, we do not accept exchanges of already used starter sets and opened pod packs.
- To start your return, head to our returns page
- Select which items you would like to return
- You will receive an email with shipping label and packing slip. Print them and put packing slip in the package and attach shipping label to the outside of the package.
- Drop your package at DPD ParcelShop. You can find the nearest ParcelShop here.
- As soon as we have received your return, and we have processed it, you will receive an automatic notification by email. The (partial) amount you have paid will also be credited to you using the payment method used for your original purchase. This can take up to 20 working days.
- If you have not received a confirmation email from us after 20 working days, please use the contact widget so that we can help you as soon as possible.